Correct Answer: C) Erosion of trust within teams

Although all of these could theoretically happen, a poorly executed 360-degree feedback process can seriously erode trust among team members. This is because feedback that is not well-facilitated can lead to misunderstandings and resentment.

Correct Answer: B) A rise in incomplete submissions

Complex questions can confuse respondents or make them feel overwhelmed, leading to a higher likelihood of incomplete submissions and therefore less useful data.

Correct Answer: B) It provides a fuller picture of an employee's performance

Numerical ratings can quantify certain aspects of performance but often miss the nuances and specific contexts in which actions or decisions were made. Qualitative feedback fills in these gaps, offering a more comprehensive view of an employee's strengths and areas for improvement.

Correct Answer: Suppression of candid feedback

If people fear their feedback can be traced back to them, they are less likely to be honest and open. This can result in feedback that is sugarcoated or not entirely truthful, which defeats the purpose of the process.

Correct Answer: B) Identifying systemic issues

While individual development plans are often the focus, organisations may overlook the opportunity to identify systemic issues that could be affecting performance at a broader level. Addressing these can lead to widespread improvements.