Performance Management
Performance Management Systems Are Changing
There is a direct and significant correlation between frequency of engagement and superior performance. Check1n drives the frequency and quality of conversations and outcomes of meetings between managers and each member of their team. It uses a combination of technology, process, measurement, recognition and one on one support to embed and drive the change required for sustainable and significant performance improvement.
Chek1n
The fundamental idea to move away from classic top-down objective setting by linking regular, short progress reviews with higher engagement and improved performance for individuals and teams.
This now provides both classic top-down as well as real time objective setting and review.
A unique combination of ground breaking research, best in class training, leading edge technology, individual coaching and good old fashioned management excellence.
What Is It?
Step 1 – Hearts and Minds
Change hearts and minds, and then support them continuously throughout the process. Significant change requires Selling the benefits to everybody in the organisation through best in class training and communication.
Step 2 – Technology
A very simple, intuitive and extremely light touch technology solution that continuously tracks the critical elements of engagement and drives great quality conversations and outcomes between managers and team. and does it continuously! 60 seconds a day, 20 minutes a week.
Step 3 – Behavioural Change
There can be no Performance Change without Behavioural Change. Continuous professional and independent coaching for every person in your organisation is included to keep the momentum so that every person feels that they have a trusted source.
Step 4 – Engagement
Concentrate on driving excellent engagement between managers and teams. Keep the communication tight and flexible to enable the organisation to respond and adapt quickly to short term market conditions while keeping focused on long term goals.
Step 5 – Performance
Continuous “real time” measurement to build a picture of your organisational dynamics so that you can monitor, develop and manage issues pro-actively. Includes a very simple performance module based on evidence and actions not on opinions.
How It Works
There is a direct and significant correlation between frequency of engagement and superior performance. Check1n drives the frequency and quality of conversations and outcomes of meetings between managers and each member of their team. It uses a combination of technology, process, measurement, recognition and one on one support to embed and drive the change required for sustainable and significant performance improvement.
Training Module
Inclusive and powerful catalyst to initiate change
So many technology lead solutions, no matter how simple or intuitive in their own right, are presented without being sold to individuals. If you are looking for significant (or even minor) change in performance it cannot be achieved by technology alone. There can be no lasting performance change without winning individual hearts and minds to effect positive behavioural change. We are so convinced of this approach that we will not release Chek1n without an organisational commitment to train everybody involved. In order to effect this we have developed a high impact training workshop to introduce Chek1n to the organisation.
Technology Module
“Little and Often” to embed change in the DNA
There have been significant advances in technological solutions for business over the last few years. Chek1n uses the latest advances, incorporating a range of technologies that supports individuals in the small things to ensure that organisations get the big things right. Like most great solutions, most of the clever stuff is under the skin; mobile frameworks, social recognition, remote working, personal support, data security works seamlessly whilst maintaining a simple and intuitive User experience that focuses exclusively on the process of driving great engagement between Managers and their teams.
Coaching Module
Continuous recognition and support
To reinforce the learning from the initial training, Chek1n provides a unique concept in continuous individual support and coaching. There are four levels of coaching available to suit individual and organisational needs.
Prompting: A User receives an e-mail on a regular basis from a professional coach who reviews the individuals progress and provides both positive recognition of progress as well as questions and suggestions as to how progress might be improved.
Interactive: Users can enter into dialogue about the Prompts with their assigned coach to help add detail and insight into the original communication.
I’m Stuck: This enables an individual to ask a coach for support at any time they wish. The discussion is e-mail based, although direct telephone coaching can be included as part of the process
Direct: The classic form of coaching based on one to one sessions where both parties meet and discuss the issues in a private environment.
This tiered approach enables organisations to offer some level of independent, professional coaching for every person. Up until now this has just not been an economically viable solution.
Engagement Module
The heart of Chek1n is about the quality and frequency of conversations between managers and each individual within their team. It is generally accepted that there is a direct correlation between the quality of one to ones and high performing teams, however recent research has discovered that the frequency of the conversations has just an important an impact. Chek1n provides a platform to drive and measure quality of conversations and the outcomes from them.
Chek1n meetings (20 minutes) are defaulted to occur weekly (although this can be changed to suit circumstances). The frequency, quality and outcomes for each meeting is measured by both Manager and Individual. Specific actions from Chek1n meetings are updated daily (60 seconds) by the individual in terms of progress and schedule. These simple metrics provide incredibly powerful insights into individual, team and organisational performance
Performance Module
Its about action and evidence
The final layer within Chek1n has two separate elements: Monitoring and Measurement
Monitoring enables coaches and organisations to proactively manage issues (eg gradual or sudden disengagement) that have hitherto not been visible.
Measurement is based on a very simple action based review that Managers complete on a regular basis. The review is forward looking rather than historically based and is about intention rather than opinion.
