Correct Answer: A) Strictly professional; personal boundaries should be maintained

While friendliness is good, blurring the lines between boss and friend can complicate the professional relationship. Maintaining a professional boundary allows you to effectively lead while still fostering a positive work environment.

Correct Answer: B) Give balanced feedback regularly

Regular, balanced feedback fosters a culture of continuous improvement and shows that you're engaged in your team's development. Focusing solely on negatives or avoiding feedback can harm employee growth and morale.

Correct Answer: B) Co-create achievable goals with the team

Co-creating goals encourages a sense of ownership and is more likely to be met with enthusiasm. Unrealistic or shifting targets can demoralise a team and lead to burnout.

Correct Answer: A) Consider their point and thank them for speaking up

A good leader values differing opinions as opportunities for growth and better decision-making. Feeling threatened or sidelining the employee fosters a toxic environment.

Correct Answer: B) Discuss them privately, focusing on improvement

Addressing mistakes privately shows respect for your employees and focuses on growth. Public humiliation or storing up errors for an annual review can create a culture of fear and resentment.